When selling products or services (directly or through other media), we all prefer customers as opposed to consumers. Making that transition from a “consumer” to a “customer" has more to do with how we make people feel. Wonderful things for us are:
Making people feel good, however, is the best way to turn consumers into customers.
First, understand that we feel (or have an emotion) at roughly 25,000 miles per second, triggered by a person or event. That feeling results in our thinking at roughly 10 miles per second. Lastly, “actions or behaviors follow our thinking and the action we are looking to influence is “buying and developing brand loyalty.”
Since we feel before we think, influencing how people feel (facilitating that emotional memory) is critical. Having the right company and the right people representing you is just as critical.
Prevention, protection, selling, and promoting brands are inseparable when contracting with NESCTC. Since “Brand” is everything, everything defaults to "how we make people feel." Retail, hospitality, entertainment, public safety, or any environment having human interaction has been shown to benefit greatly from our methods.
We employ relational psychology, the power of nice, and relevant dramatic acting skills. Our people are trained to read body language and speak through body language to protect assets and promote your brand.
We do not engage old-school or cowboy strategies that are contra sales and damage brand. Detentions and arrests are reactive, doing little to dissuade crime and even less to promote brand or margins!
Our promise to you is quite simple - you will experience:
A private security company servicing clients since 1997. Focusing on quality, consistency, and value, NESCTC operates a direct service throughout New England and a global security management service
Growth to a Worldwide Market
In the process of expanding direct services, NESCTC attracted the attention of national and multinational companies. NESCTC met the growing demand for international services by developing a global security management division.
NESCTC vetted a proprietary list of the best small and midsize direct service providers in each state, province, and country based on professional contacts with former state and federal law enforcement, intelligence agents, and military personnel. This is an ongoing process, and to date, we manage over 2500 companies worldwide.
Awards and Accolades
Over the past two decades, NESCTC received national awards from the U.S. Small Business Administration, two U.S. Congressional Citations, State Gubernatorial Citations, State Senate and General Assembly Citations for business excellence, and a feature article in the national magazine—INC.
NESCTC expanded the same business design to all continents, now working globally as one of the leading security management firms in the industry. NESCTC was quoted by former Deputy Secretary of Commerce for Eurasia, Juan Verde, as a "Great American Security Company."
The foundation of our service philosophy is that every client has a brand and is “special and deserving of a tailored service approach.”
· Special events (public/quasi-public/large private gatherings)
· Property showings & auction greeters
· Privatized school safety and school crossing guard activities (inclusive of yard monitors)
· Contracted distribution center security and loss prevention
· Client consulting & training on all security & loss prevention matters
· Foreign national safeguard escorts from our nations port terminals
· Strike security
· Client associate awareness training and strategies on all crime and service topics
Who We Serve
Business groups serviced include:
· Retail chains globally - construction globally
· State and local government
· Housing (public/private/elderly) entertainment (all venues)
· Security for international tour groups
· Security for auto dealerships and auctions
· Greeter and verification services for property showings, auctions, and sales
· Security for hospitality & restaurants & nightclubs
· Associate training programs offered (all service-based industries)
Service Intelligence Training
S.I.T. or Service Intelligence Training, is a state‐of‐the‐art service industry training program that is truly unique and powerful. On the surface it combines the power of nice, positive psychology, and dramatic acting. The fact that we “feel before we think” is taken to new levels in teaching. Body language, voice acting, the art of endearment and use of theater are all put to a higher calling to influence behavior.
Emotional competence and intelligence are revisited from a new perspective. They represent the tools and vehicle to bring the training where it needs to go. Long term life style benefits reward our graduates that include understanding and attaining that all important and often elusive psychological flow. Our program is proprietary and a must for all service-related industry staff and management.
NESCTC was founded in 1997. Our focus is to consistently provide high quality and value. Centering on Client Brand, Risk Reduction and Positive Relational Site Interactions are just the beginning of how we are doing things differently. A minds on—hands off approach coupled with demonstrated results in minimizing loss and increasing sales. Selective technology completes a unique and state-of-the-art service mission.
Headquartered in beautiful Rhode Island, strong demand for our services fueled a national market. In 2003 NESCTC added a security management division that quickly expanded throughout North America and the Caribbean. By 2005 we caught the attention of multi-national and international firms facilitating a global market.
NESCTC recruited, vetted, developed and nurtured over 2500 companies globally to be direct providers for our clients. This private network is managed daily with the primary purpose of continually getting the right guards & companies to service our clients. Here is where success happens!
Knowledge and Expertise
Ownership of NESCTC originated from law enforcement--major crimes with national connections and experience. Serving as national security consultants for the U.S. Dept. of H.U.D. brought an additional level of knowledge and expertise. NESCTC is consulted on a variety of crime topics and sought after for program development nationally. NESCTC has a long history of successful operations, programs and accomplishing tasks for clients.
We understand the socio, political, demographic and crime landscape of over 5000 various economies in the U.S.A. The challenge is to match our service with these variables in a positive and impactful way at each site we service.
We’ve Got Your Back
In addition to security and for over 14 years, NESCTC has developed and operates one of the finest school safety programs in the United States—privatizing School Crossing Guards and more. The savings and reviews from the Municipality served is remarkable.
For over 25 years NESCTC has amassed a record of service and business excellence:
NESCTC is an innovative and success-driven firm with a demonstrated history of getting things done. Our training is truly distinct while the attention paid our clients’ business and
needs is unmatched. If working with an intuitive, adaptable, intelligent, innovative company that puts your growth and success at the forefront is a priority—NESCTC is your vendor.